Hotel Policy
Welcome to Sai Residency Hotel
We are delighted to have you as our guest and are committed to ensuring your stay is comfortable and enjoyable. Please take a moment to review our hotel policies, which are designed to provide a pleasant and safe environment for all our guests.
Check-In and Check-Out
- **Check-In Time**: 12:00 PM
- **Check-Out Time**: 11:00 AM
- Early check-in and late check-out are subject to availability and may incur additional charges. Please contact the front desk for assistance.
Reservation and Cancellation
- **Reservation Policy**: A valid credit card is required to secure your reservation.
- **Cancellation Policy**: Reservations can be canceled up to 24 hours prior to the arrival date without penalty. Cancellations made within 24 hours of the arrival date will be charged one night's stay.
- **No-Show Policy**: Guests who do not arrive on the scheduled check-in date without prior notice will be charged for one night's stay.
Payment
- We accept all major credit cards, including Visa, MasterCard, and American Express.
- Full payment is required at the time of check-in.
Room Occupancy
- **Deluxe Rooms**: Maximum occupancy is 2 adults and 1 child.
- **Executive Rooms**: Maximum occupancy is 2 adults and 2 children or 3 adults.
- Additional charges may apply for extra guests or rollaway beds.
Smoking Policy
- Sai Residency Hotel is a non-smoking property. Smoking is strictly prohibited in all rooms and indoor public areas.
- A designated smoking area is available on the premises.
- A cleaning fee will be charged to guests who violate this policy.
Pet Policy
- Pets are not allowed in the hotel.
Quiet Hours
- To ensure a peaceful environment for all guests, we observe quiet hours from 10:00 PM to 7:00 AM.
Housekeeping
- Daily housekeeping services are provided to ensure your room remains clean and comfortable.
- Please use the "Do Not Disturb" sign if you do not wish to be disturbed.
Security
- For your safety, the hotel is equipped with 24-hour security surveillance.
- Please use the in-room safe to store valuables. The hotel is not responsible for any lost or stolen items.
Facilities and Amenities
- **Conference and Banquet Hall**: Our 1100 sq. ft. conference cum banquet hall can accommodate 80-90 people. Please contact the front desk for booking and availability.
- **Terrace Cafeteria**: Enjoy stunning views while dining at our terrace cafeteria.
- **Restaurant and Bar**: Our on-site restaurant and bar offer a variety of multi-cuisine, continental, and traditional Sikkimese dishes.
- **Hot and Cold Water**: Available 24 hours.
- **Power Backup**: Continuous power supply is ensured with our standby generator and inverter.
- **Parking**: We offer ample parking space for our guests.
- **Tours and Activities**: We organize tours with professional escorts to various parts of Sikkim. We also cater to group tours, conferences, excursions, and dealer meets.
Damages and Liabilities
- Guests are responsible for any damages caused to hotel property during their stay.
- The hotel reserves the right to charge for any damages or missing items from the room after check-out.
Health and Safety
- Guests are required to follow all health and safety guidelines as directed by the hotel staff.
- In case of an emergency, please contact the front desk immediately.
Complaints and Feedback
- We value your feedback and strive to improve our services. Please contact the front desk with any complaints or suggestions.
Contact Us
Sai Residency Gangtok Hotel
Indira By Pass, Sichey (Opp. to Sai School)
Gangtok - 737 101, East Sikkim
Call: +91 9933020037 | 9933003733
Email: sairesidency.booking@gmail.com
Thank you for choosing Sai Residency Hotel. We hope you have a pleasant stay with us!
