The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking. The Company enters into this Agreement as principal for Bookings made for the hotels it owns and as agent where a Booking is made for a hotel that it operates on behalf of the Hotel Owner. The booking confirmation will clearly state the identity of the Owner.

In these Terms and Conditions the following definitions apply:

"Company" or "we" means Sai Residency Gangtokwhose registered office is at Gangtok includes hotel Tashi Yangthil, Lachung and Hotel Golden Fish, Lachung. "Booking" means the booking for accommodation, functions and/or any other services or items made with us. "Contract" means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking. "Hotel" means the premises for which your Booking is made. "Terms" means these terms and conditions. "Websites" means https://www.sairesidencygangtok.com/service/ any other website owned or operated by us relating to a Hotel from time to time. "VAT" means value added tax.

This Privacy Policy together with our Terms and Conditions and Cookie Policy sets out the basis on which any personal information that Sai Residency Gangtok(“we”, “our”, “us”) collects from you, or that you provide to us, will be processed by us. We are committed to protecting and respecting your privacy.

Information that we may collect from you

We may collect and process the following personal information about you:

• Information that you provide via our website, our apps or our guest registration cards.
• Information that you provide if you contact us through our general enquiry form.
• Information that you provide when completing surveys that we use for research purposes.
• Information you provide which we may use during your stay, or to enhance your stay with us. This could include sensitive personal data, e.g. dietary requirements, health information and/or information about disabilities etc.
• details of transactions (including details of payment cards used) that you carry out through our website or apps.
• details of your visits to our website or apps, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and/or the resources that you access.
• Information that you provide when you enter a competition or promotion.
• When you report a problem with our website or one of our apps.
• When you book one of our restaurants though the website or apps.
• Information that you provide when submitting a Meetings and Events enquiry.
• Information passed to us by third parties.
• Information you may provide when ordering from our in-room concierge service.

Use of personal information

We may process personal information about you for the purposes of

providing you with our services.

Dealing with your booking, enquiries, complaints about our service, or other requests.

administering your booking and other services.

tailoring our services to your requirements and preferences.

direct-marketing products and services, advising you of news and industry updates, events, promotions and competitions, reports and other information and carrying out market research campaigns.

providing you with information about other products, special offers and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. This may include products and services made available by selected partners and any member of our group of companies.

conducting internal operations and analysis, including systems testing and statistical research.

restructuring our business operations, e.g. we may need to transfer your information as a result of a sale or acquisition.

Complying with laws, orders or regulations.

We may contact you by e-mail, text or telephone for these purposes. Telephone calls may be recorded for training, monitoring and/or quality control.

Information that you enter into our booking forms

Information that you enter into our booking forms may be collected and stored by us so that we may contact you in relation to your booking/enquiry/attempted transaction. This may be used to send operational emails to you, or to call you to respond to the enquiry, or for the purposes outlined above, or to enquire as to why the transaction was not completed.

Marketing

Our website, apps and guest registration cards provide you with the opportunity to opt out of receiving promotional and marketing information. You can exercise your right to prevent such processing by selecting the appropriate /opt out option. You can also exercise this right at any time by sending us an email with your name, email address and, if you have made a booking with us, a confirmation number. Alternatively, please contact any of our hotels, or click the “unsubscribe” button in our email communications.

Disclosure of your personal information

We will not sell your personal information to third parties without your prior consent. We may disclose your personal information to: any member of our group of companies, which includes our subsidiaries, our ultimate holding company and its subsidiaries; successors in title to our business; to suppliers and external agencies we engage to process information on our behalf; to third parties (including, but not limited to, professional indemnity insurers, brokers, new hotel owners/managers, auditors and other professional advisors); and where disclosure is required by law or any regulatory authority. Apart from where disclosure is required by law or any regulatory authority, we will only disclose your personal information to our selected business partners and service providers:

• for the purpose of administrating your requests and any booking
• for providing other services which you have requested
• to communicate an offer of other goods and services, with your prior consent

The internet:

Given that the internet is a global environment, using the internet to collect and process personal information necessarily involves the transmission of information on an international basis. Therefore, by browsing our website and communicating electronically with us, you acknowledge and agree to our processing of personal information in this way. The transmission of information via the internet is not completely secure. Although we do our best to protect personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access or processing. Our website may, from time to time, contain links to other websites which are outside of our control and are not covered by this Privacy Policy. We do not accept any responsibility or liability for other sites’ privacy policies. If you access other websites using the links provided, please check their policies before submitting any personal information.

Cookies:

We use cookies to help improve our website in a variety of different ways. Including: collecting contextual information about your visit to the site to enhance the functionality of the site and user experience. You can review our Cookies Policy here: Access to information You have a right to access and correct personal information that we hold about you or to obtain a copy of it. We will make every endeavour to ensure your personal information is accurate and up to date therefore we ask that if there are changes to your information you should notify us directly.

Changes to our Privacy Policy

We will post any material changes that we may make to our Privacy Policy in the future on this page and, where appropriate, we will notify you of the change by email. This will ensure that you are always aware of the information we collect, how we use it and the circumstances under which we may disclose it.

Contact

If you have any requests or queries concerning your personal information or any queries with regard to our practices, please contact us at https://www.sairesidencygangtok.com/home.